Help, support, and service guidance.

Sign in and setup

Consultants will use the consultant workspace sign-in. Client contacts will use the client portal only after their consultant provides access. No pilot invitation or product access is currently authorized. A future invitation requires the fully approved readiness envelope, every applicable launch gate, reviewer readiness, and accepted source coverage for the requested jurisdictions.

Account sign-in links are not configured on this build. Email support rather than guessing an application URL.

What “coverage” means

The public coverage matrix is a configuration disclosure, not a live-health dashboard. A registry entry does not prove that a source is active, reachable, current, parsed successfully, or complete. An issued edition's exact coverage receipt is the record of what was checked.

This publication does not represent the value-only all-29 monitoring gate as ready. That result intentionally reveals neither a partial count nor any source identity or source-level health detail. Exact edition receipts and authenticated source history remain the evidence for a particular report.

Release is not delivery

A released edition is an approved, immutable account record. Email preparation, operator send, provider acceptance, and recipient delivery are separate status signals. A release does not by itself prove that an email reached a recipient; signed-in report history remains the authoritative place to check an edition.

Corrections

Published corrections appear in the authenticated correction center and alongside affected reports. The public corrections log provides a public record when a correction is eligible for publication. Email is a secondary notice, and white-label users remain responsible for passing material corrections to their recipients.

Cancellation and legal information

The public site is prelaunch and does not create a charge. After an activated subscription, cancellation options and applicable billing terms are described in Billing & cancellation. Read the complete Terms of Service before activation; this help page does not replace them or represent a separate legal approval.

Review Billing & cancellation and the complete Terms of Service; this help page does not replace them or represent a separate legal approval.

Incident escalation

For an access, delivery, security, or data-integrity incident, email info@rulecue.com with the affected account or workspace, the approximate time, the page or feature, and what you expected versus observed. Do not email passwords, one-time sign-in links, secure report links, API keys, webhook secrets, or payment-card data. No 24/7 response-time commitment is represented on this public page. For time-sensitive regulatory decisions, consult the linked official agency source and your qualified professional rather than waiting on the service.